Refund Policy

Welcome to MOTOWRKZ AUTOMOTIVE! We aim to ensure a satisfying shopping experience. In the event you’re not completely happy with your purchase, our refund policy is here to assist you.

Eligibility for Refunds

• Refunds are applicable only for items that meet the following conditions:
• The product is unused, undamaged, and in its original packaging.
• The return is initiated within 7 days of delivery.
• Proof of purchase (order confirmation or receipt) is provided.

How to Request a Refund

1. Initiate the Request: Contact us at sales@motowrkzautomotive.com with your order number and reason for the refund.
2. Approval Process: Once your request is reviewed, we will notify you if it’s approved or denied.
3. Return the Product: Approved refunds require you to return the product. Shipping costs for returning the product are the customer’s responsibility.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If approved, the refund will be processed to your original payment method within 7-10 business days.
• Shipping charges from the original purchase are non-refundable.

Damaged or Defective Items

• If you receive a damaged or defective item, please email us within 48 hours of delivery at sales@motowrkzautomotive.com with:
• Order number.
• Photos of the damaged or defective product.
• We will arrange for a replacement or issue a full refund, including shipping charges.

Contact Us

For any refund-related questions or assistance, reach out to us:

• Email: sales@motowrkzautomotive.com
• Mobile: +971 56 773 9423
• Customer Support Hours: Mon - Sun: 9:00 am to 8:00 pm

We’re here to ensure your satisfaction and appreciate your trust in MOTOWRKZ Automotive. Thank you for shopping with us!